Getting Support

If you are experiencing issues with myValleyForge, please contact the Help Desk for support using one of the following methods:

  • Visit our support pages. (You have to be logged into myValleyForge)
  • Send an email from your University of Valley Forge email account to support@valleyforge.edu.
  • Contact our Help Desk at 610-917-2000.

Please be ready to provide your contact information along with any specific details of the issue or errors you are experiencing. The more details you provide the more quickly we can assess the situation and provide you with the correct support.

Help Desk - Hours of Operation

Our current Help Desk Summer Hours of Operation (EST/EDT) are as follows:

  • Monday - Friday: 7:30AM - 4:30PM

Please note the University/help Desk is closed for the following holidays & breaks:

  • New Year's Day
  • Martin Luther King Jr.
  • President's Day
  • Spring Break
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Fall Break
  • Columbus Day
  • Thanksgiving Break
  • Christmas Break

File Submission Issues

If you are experiencing an issue submitting files or assignments, please be aware that the issue may be related to the name of the file you are submitting. File names cannot contain any of the following symbols:

  • \ (Backslash)
  • / (Forward Slash)
  • : (Colon)
  • * (Asterisk)
  • ? (Question Mark)
  • < or > (Less Than or Greater Than)
  • | (Pipes - straight vertical line)
  • " (Double Quotes)

You should also avoid the following:

  • ' (Single Quote or Apostrophe)
  • — (Underscores)

Lastly, you should try and make file names as short as possible, and they should not exceed 100 characters (including the .docx, .pdf, etc.).

If you have been having issues uploading and submitting files, please be sure to rename them and remove any of the above characters.

For example, if you have a file named "My Assignment 9/12/2016.docx", please try renaming your file to something like "My Assignment 9-12-2016.docx" and resubmit the file. If you are still having issues submitting files and you do not have any of the invalid characters listed above, and your file name is less than 100 characters, please contact support and, if possible, provide screenshots and any error messages.