Monday - Friday: 11:00 AM - 3:00 PMWeekends: Closed*Options available for special events
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If you are experiencing issues with myVALLEYFORGE, please contact the Help Desk for support using one of the following methods:
Please be ready to provide your contact information along with any specific details of the issue or errors you are experiencing. The more details you provide the more quickly we can assess the situation and provide you with the correct support.
1 Use the same username and password to log into the support system as you currently use for myVALLEYFORGE. 2 You must send the email from your University of Valley Forge email address (@valleyforge.edu or @mail.valleyforge.edu). 3 If we are unable to answer your call, due to high call volume or off hours, please leave a voicemail. All voicemails will generate an automatic support ticket.
If you are experiencing an issue submitting files or assignments, please be aware that the issue may be related to the name of the file you are submitting. File names cannot contain any of the following symbols:
You should also avoid the following:
Lastly, you should try and make file names as short as possible, and they should not exceed 100 characters (including the .docx, .pdf, etc.).
If you have been having issues uploading and submitting files, please be sure to rename them and remove any of the above characters.
For example, if you have a file named "My Assignment 9/12/2016.docx", please try renaming your file to something like "My Assignment 9-12-2016.docx" and resubmit the file. If you are still having issues submitting files and you do not have any of the invalid characters listed above, and your file name is less than 100 characters, please contact support and, if possible, provide screenshots and any error messages.
Our current Help Desk Hours of Operation (EST/EDT) are as follows:
Please note the University/help Desk is closed for the following holidays & breaks: