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General Announcements


Advising
To find your advisor, go to the "Registration" tab, then to the Degree Information link. Faculty advisor information will be found under "Academic Information".

 

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File Submission Issues

If you are experiencing an issue submitting files or assignments, please be aware that the issue may be related to the name of the file you are submitting.  File names cannot contain any of the following symbols:

  • \ (Backslash)
  • / (Forward Slash)
  • : (Colon)
  • * (Asterisk)
  • ? (Question Mark)
  • < or > (Less Than or Greater Than)
  • | (Pipes - straight vertical line)
  • " (Double Quotes)

You should also avoid the following:

  • ' (Single Quote or Apostrophe)
  • _ (Underscores)

Lastly, you should try and make files names as short as possible, and they should not exceed 100 characters (including the .docx, .pdf, etc.).

If you have been having issues uploading and submitting files, please be sure to rename them and remove any of the above characters.

For example, if you have a file named "My Assignment 9/12/2016.docx", please try renaming your file to something like "My Assignment 9-12-2016.docx" and resubmit the file.  If you are still having issues submitting files and you do not have any of the invalid characters listed above, and your file name is less than 100 characters, please contact support and, if possible, provide screen shots and any error messages.

Office of Information Technology

 

Getting Support

If you are experiencing issues with myVALLEYFORGE, please contact the Help Desk for support using one of the following methods:
Please be ready to provide your contact information along with any specific details of the issue or errors you are experiencing.  The more details you provide the more quickly we can assess the situation and provide you with the correct support.
 
1  Use the same username and password to log into the support system as you currently use for myVALLEYFORGE.
2  You must send the email from your University of Valley Forge supplied email address (@valleyforge.edu or @mail.valleyforge.edu).
3  If we are unable to answer your call, due to high call volume or off hours, please leave a voicemail.  All voicemails will generate an automatic support ticket.

Help Desk - Hours of Operation

Our current Help Desk Hours of Operation (Eastern Standard Time) are as follows:
    Monday-Friday:  8:00AM-4:30PM
 
   
Please note the University/Help Desk is closed for the following holidays/breaks:
    New Year's Day
    Martin Luther King Jr.
    President's Day
    Spring Break
    Good Friday
    Memorial Day
    Independence Day
    Labor Day
    Fall Break
    Columbus Day
    Thanksgiving Break
    Christmas Break